In the incredibly unlikely event that you’re not happy with what you have received then never fear, as long as you are within 21 days of purchase and the product is still in its original packaging/unused/saleable condition, then you can
send it back and you can choose……do you want a refund, or do you want a different one of our amazing products?
To get the proverbial ball rolling just email me at info@shoretees.co.uk with your order number and if you require an exchange or return and I will aim to get back to you within 48 hours.
- We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in a store but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.
- We do not cover the returns cost but strongly advise that you send all items by using a Signed For / Recorded service, as we cannot accept responsibility for loss or damage to items being returned. All items sent for return / exchange must be in re-sellable condition.
- Please allow 7-10 working days from our receipt of your goods, for us to assess and then process your return. Once this has been completed, you will receive a confirmation email (the email will be sent to the same email address as your order confirmation).
- After receiving the return confirmation email, please allow 5-10 days for a refund to be credited to your account. This time frame is dictated by your bank or card issuer.
- Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card has expired) we will contact you to discuss alternatives.
- Please note that unless the item is faulty or returned under the distance selling regulations, we will not refund your original delivery charge.
